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Unified Communications 

Unified communications (UC) is a business term describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
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Call control and multimodal communications
Unified messaging
Collaboration tools
Software to enable business process integration
Speech access and personal assistant
Lower Total Cost of Ownership
Instant messaging
Conferencing (audio, Web and video)
Business process integration (BPI)
Unite People and Locations